Shipping Policy

Last updated: January 25, 2026

This Shipping Policy explains handling, shipping timelines, and delivery conditions for orders placed on excavatorsupplies.com

1) Overview

Free shipping: Available across the USA
Handling time: 3–5 business days
Transit time (free shipping): 14–25 days
Tracking: We send tracking to the buyer when available

2) Handling Time

Orders are typically processed within 3–5 business days (Mon–Fri, excluding holidays). Processing includes order verification, packing, and preparing freight/shipping documents where applicable.

3) Shipping Time

After an order ships, free shipping delivery typically takes 14–25 days. Delivery times may vary due to carrier capacity, weather, peak seasons, or remote locations.

4) Freight Delivery Notes (Important for Car Lifts)

Many lift products ship via freight.
Delivery may be curbside unless stated otherwise on the product page.
A delivery appointment may be required. Please ensure your phone number is accurate at checkout.
You may need unloading capability (forklift, liftgate service if offered, or professional receiving help).

5) Tracking

We email tracking details to the buyer when available. If you do not receive tracking, contact us at contact.excavatorsupplies@gmail.com with your order number.

6) Damaged or Missing Items

If the shipment arrives damaged or items are missing:

Take photos before opening and keep packaging.
If possible, note the damage with the carrier at delivery.
Contact us within 48 hours with photos/video and your order number.

7) Wrong Address / Failed Delivery

Customers are responsible for entering the correct shipping address. If a package is returned or delivery fails due to an incorrect address or unavailability, additional fees may apply.

8) Contact excavatorsupplies
3699 Luker Road, Cortland, NY 13045
Email: contact.excavatorsupplies@gmail.com
Phone: +1 (213) 581-7148
Hours: Mon - Fri: 9am - 6pm